I love it when companies have fanastic customer support and Griffin is one of them. My Griffin Nu Form (review) case started to peel at the bottom. This was unfortunate because that’s my favorite part of the case! It feels so good, like those old mouse balls before laser mouses become popular.
Anyway, I noticed that Griffin had a twitter account, so I tweeted them complaining about the peeling. They responded, pointed me to customer service, and within days, I had a brand new replacement NuForm case waiting for me at my door-step free of charge. It was so quick and painless I couldn’t believe it.